Refund and Cancellation Policy
Effective Date: 27th August 2024
At Veerun Consultancy, we strive to provide high-quality services to our clients and candidates. However, we understand that situations may arise where you may need to cancel our services or request a refund. This policy outlines our refund and cancellation procedures.
1. Cancellation Policy
1.1 For Clients (Employers):
- Cancellation Before Service Commencement: If you wish to cancel your service request before we begin the job placement process, you may do so without any charges.
- Cancellation After Service Commencement: If you cancel the service after we have started the job placement process (which includes shortlisting candidates, conducting interviews, or other preparatory work), a cancellation fee of 50% of the total service fee will be applicable.
1.2 For Candidates (Job Seekers):
- Cancellation Before Interview: Candidates can withdraw their application or cancel scheduled interviews at any time without any charges.
- Cancellation After Job Acceptance: If a candidate accepts a job offer and then decides to cancel, they must notify us immediately. Failure to do so may result in being ineligible for future job placements through our service.
2. Refund Policy
2.1 For Clients (Employers):
- Full Refund: A full refund is available if no candidates are found that meet your specified criteria, and you choose not to proceed with the placement process.
- Partial Refund: If candidates have been shortlisted or interviews have been conducted, but no hiring decision is made, a partial refund may be offered at the discretion of Veerun Consultancy, minus administrative and processing fees.
- No Refund: Once a candidate has been successfully placed and has commenced employment, no refunds will be provided.
2.2 For Candidates (Job Seekers):
- No Refund: Since job seekers do not typically pay for placement services, there is no refund policy applicable.
3. How to Request a Cancellation or Refund
To request a cancellation or refund, please contact our customer service team at support@veerunconsultancy.in. Please include your name, contact information, and details of the service for which you are requesting a cancellation or refund.
4. Processing Time
Refunds, if approved, will be processed within 30 business days and will be credited to the original payment method.
5. Changes to This Policy
Veerun Consultancy reserves the right to update or modify this refund and cancellation policy at any time. Any changes will be effective immediately upon posting to our website.
6. Contact Us
If you have any questions or concerns about this policy, please contact us at support@veerunconsultancy.in
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